Responsible Gaming at zbazi

Our Commitment to You

At zbazi, we believe gaming should be a positive and enjoyable experience for every player in Bangladesh. We recognise that for some people, gambling can stop being fun and start causing real harm to finances, relationships, and mental health. That is why responsible gaming sits at the heart of everything we do.

zbazi provides a full suite of practical tools that put you in control of your own gaming experience. You can set spending limits, take a break, or permanently exclude yourself from zbazi at any time. Our support team is available 24 hours a day, 7 days a week to help any player who feels that gambling is becoming a problem.

Responsible Gaming Tools

Every registered zbazi player has direct access to these responsible gaming features from their account settings. All tools are free and can be activated at any time.

Deposit Limits — Stay in Control

Setting a deposit limit is one of the most effective steps you can take to keep your gambling within a budget. zbazi allows you to set a maximum deposit amount over a daily, weekly or monthly rolling period. Here is how it works:

• Log in to your zbazi account, go to Account Settings, then Responsible Gaming to set your preferred deposit limit in BDT.
• Limit reductions take effect immediately — you cannot be charged above your new lower limit from the moment you save it.
• Limit increases are subject to a mandatory cooling-off period of at least 24 hours to protect against impulsive decisions.
• Your limit applies across all supported Bangladeshi payment methods on your account simultaneously — bKash, Nagad, Rocket, and others.

Time-Out — Take a Break

Sometimes the right move is simply to step away. zbazi's time-out feature lets you suspend your account for a fixed period without permanently closing it. During a time-out your account is fully paused — you cannot log in, place bets, or make deposits. Choose from these durations:

• 24-hour time-out: a short cooling-off period, ideal for when you feel you have been playing too long in a single session.
• 7-day time-out: a one-week pause from the platform, suitable for players who want a break during a busy period.
• 30-day time-out: a one-month pause, strongly recommended for any player who feels they may be losing control of their gambling habits.

When your time-out period ends, you must actively log back in to resume playing. zbazi will not automatically re-activate your account or send marketing messages during your time-out period.

Self-Exclusion — A Permanent Break

If you feel that gambling has become a serious problem in your life, self-exclusion is the strongest protective measure available at zbazi. Self-exclusion is a voluntary agreement between you and zbazi to prevent you from accessing the platform for a minimum of six months. Unlike a time-out, self-exclusion cannot be reversed during the exclusion period.

To request self-exclusion, contact zbazi support directly at [email protected] and state clearly that you wish to self-exclude. Our team will process your request promptly. During your self-exclusion period, zbazi will:

• Immediately suspend your zbazi account, blocking all access to games, betting markets, and deposit functions.
• Make any verified balance in your account available for withdrawal to your registered payment method (bKash, Nagad, Rocket, etc.).
• Cease all marketing communications to you — including promotional emails and bonus notifications — for the entire duration of your exclusion.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and be difficult to recognise. The following are warning signs that gambling may be causing harm. If any of these apply to you, please use zbazi's responsible gaming tools or contact our support team right away.

• Spending more money on gambling than you can afford or originally planned.
• Chasing losses — continuing to bet in an attempt to win back money you have already lost.
• Gambling at the expense of family, work, study, or other important responsibilities.
• Feeling anxious, irritable or restless when you are unable to gamble or are trying to cut back.
• Borrowing money, selling possessions, or using household bill money to fund gambling.
• Lying to family or friends about how much time or money you are spending on gambling.

Recognising these signs is a sign of strength. zbazi urges any player experiencing these patterns to reach out to our support team immediately and to use the self-exclusion or time-out tools available in their account.

Tips for Playing Safely

Whether you are experienced or new to online gaming, these practical tips will help you enjoy zbazi as a safe form of entertainment.

• Set a strict budget before you start playing and stick to it. Decide in advance the maximum you are comfortable losing — treat it the same way you would the cost of an evening out.
• Never gamble to recover money you have lost. Chasing losses is the most common way recreational gambling turns into a serious problem.
• Take regular breaks. Set a timer and step away from the screen every 30 to 60 minutes. zbazi's reality check feature can remind you automatically.
• Only play with money you can genuinely afford to lose. Do not use funds set aside for rent, food, family expenses, or bKash and Nagad bill payments to fund your account.
• Track your time. Use the activity history in your zbazi account to review session lengths and make sure gaming fits within your planned leisure time.
• Do not gamble when stressed, upset, tired, or under the influence of alcohol. These states impair decision-making and increase the risk of impulsive bets.

Age Verification — 21+ Only

zbazi enforces a strict minimum age of 21 for all players. This is not merely a policy — it is a core player protection measure. During registration, zbazi asks all players to confirm they are 21 or above. zbazi also conducts ongoing KYC verification to validate the identity and age of all registered accounts. Any account found to belong to a person under 21 will be permanently closed and any balance returned to the source payment method after deducting generated winnings.

If you are a parent or guardian in Bangladesh and believe a person under 21 in your household may be accessing zbazi, please contact us immediately at [email protected]. We take underage gambling extremely seriously and will act on all credible reports without delay.

Get Help — You Are Not Alone

If gambling is affecting your daily life, finances, family relationships, or mental health, please reach out. zbazi's support team is available 24 hours a day, 7 days a week — including Bangladesh public holidays such as Eid, Victory Day (December 16), and Independence Day (March 26). You do not need to be in a crisis to contact us. Even if you simply want to talk through your options or ask how to activate a limit, our team is here to help.

Responsible gaming is a shared commitment. zbazi will continue investing in tools, training, and processes to protect every player on our platform. We ask every player to engage with these tools proactively — staying in control is what separates safe entertainment from potential harm. Play smart, play safe, and enjoy zbazi responsibly.