zbazi Privacy Policy

Your Privacy at a Glance

The cards below highlight the core commitments zbazi makes to every player. For the full details, please read each numbered section of this policy.

Introduction

zbazi ("we", "us", "our") is committed to protecting and respecting the privacy of every person who visits, registers with or plays on the zbazi platform at zbazi.bet. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by zbazi. Please read this policy carefully to understand our views and practices regarding your personal data and how we treat it.

This Privacy Policy applies to all players based in Bangladesh as well as to any other user who accesses zbazi. By registering an account or continuing to use zbazi, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this policy, you must not use the zbazi platform.

Information We Collect

zbazi collects personal data that is necessary to provide the services offered through the platform, to verify your identity, to process transactions, and to comply with applicable legal and regulatory obligations. The categories of personal data we collect include:

• Identity data: full name, date of birth, nationality, and copies of identity documents provided during KYC verification (such as a national identity card or passport).
• Contact data: email address, mobile phone number, and residential address in Bangladesh (e.g. Dhaka, Chittagong, Sylhet, Khulna, Rajshahi or other city/district).
• Account data: username, encrypted password, account preferences, communication preferences, and language settings.
• Financial data: deposit and withdrawal transaction records, payment method identifiers (such as bKash or Nagad mobile wallet numbers), and transaction history in BDT.
• Gaming data: game activity logs, betting history, session durations, game preferences, responsible gaming settings (such as deposit limits and time-out periods), and win/loss records.
• Technical data: IP address, device type and operating system, browser type and version, time zone, and platform access logs collected automatically when you use zbazi.

zbazi may also collect data from third-party identity verification and anti-fraud service providers as part of our KYC and anti-money laundering obligations. Such third-party data is used solely for the purposes of account verification and compliance and is not used for marketing.

How We Use Your Information

zbazi uses the personal data we collect only for the purposes described in this policy. We do not use your data for purposes that are incompatible with those for which it was originally collected without your explicit consent. The primary purposes for which we use your data are:

• Account creation and management: to register your zbazi account, verify your identity, maintain accurate account records, and provide access to zbazi platform features.
• Service delivery: to process your deposits and withdrawals via bKash, Nagad, Rocket and other supported payment methods, to credit winnings, to apply bonuses, and to fulfil all other platform service obligations.
• Legal and regulatory compliance: to meet our KYC, anti-money laundering, and counter-terrorism financing obligations, to respond to lawful requests from regulatory or law enforcement authorities, and to maintain audit records as required by applicable law.
• Responsible gaming: to monitor your gaming activity for signs of problem gambling, to enforce deposit limits and time-out or self-exclusion requests you have made, and to comply with our responsible gaming obligations to players aged 21 and above.
• Fraud prevention and security: to detect, investigate and prevent fraudulent activity, account takeovers, bonus abuse, money laundering, and other prohibited conduct on zbazi.
• Customer support: to respond to your enquiries, complaints and support requests, and to maintain records of communications for quality assurance purposes.
• Platform improvement: to analyse aggregated, anonymised usage patterns to improve the zbazi platform, optimise game performance and user experience, and develop new features — this processing does not identify or profile individual players.

Legal Basis for Processing

zbazi processes your personal data only where a lawful basis exists for doing so. The legal bases on which zbazi relies are:

• Contractual necessity: processing is necessary to perform the contract between you and zbazi (i.e. to provide you with the zbazi gaming services you have registered for).
• Legal obligation: processing is necessary to comply with KYC, anti-money laundering, and other legal or regulatory requirements applicable to zbazi's operations.
• Legitimate interests: processing is necessary for zbazi's legitimate interests in fraud prevention, platform security, responsible gaming enforcement, and the improvement of our services — provided these interests are not overridden by your rights and interests.
• Consent: where zbazi processes your data for optional purposes (such as sending you promotional offers or newsletters), we will ask for your explicit consent and you may withdraw that consent at any time by contacting support or updating your account settings.

Sharing Your Information

zbazi does not sell, rent or trade your personal data to third parties for their own marketing purposes. We may share your personal data with trusted third parties only in the following limited circumstances:

• Payment processors and financial partners: we share the minimum necessary transaction data with bKash, Nagad, Rocket, Upay and other licensed Bangladeshi payment service providers to process your deposits and withdrawals. These partners are bound by their own data protection obligations.
• KYC and identity verification providers: we share identity data with certified third-party identity verification and anti-fraud service providers to meet our legal obligations. These providers process your data only on our instructions and under strict confidentiality agreements.
• Game providers and technology partners: we share session identifiers and game activity data with our certified game studio partners (such as Pragmatic Play, Evolution Gaming, Spribe and Ezugi) solely to enable game delivery and to maintain game integrity records.
• Regulatory and law enforcement authorities: we may disclose your personal data to government agencies, regulators or law enforcement bodies where we are legally required to do so or where disclosure is necessary to protect the safety or rights of zbazi, its players, or the public.

Payment Data and Financial Information

zbazi takes the security of your financial data with particular seriousness. When you make a deposit or request a withdrawal via bKash, Nagad, Rocket or any other supported Bangladeshi payment method, your payment credentials are processed directly by the relevant payment service provider. zbazi does not store your full mobile wallet credentials, card numbers, or bank account details on its own servers. zbazi retains only transaction reference numbers, amounts in BDT, timestamps, and the payment method type used — the minimum information necessary to reconcile transactions and maintain financial audit records.

All financial transaction data is retained for a minimum of five years from the date of the transaction in order to meet our anti-money laundering record-keeping obligations and to resolve any transaction disputes. After this retention period has elapsed and there is no longer a legal requirement to retain the data, it will be securely deleted or anonymised.

Cookies and Tracking Technologies

zbazi uses cookies and similar tracking technologies to operate the platform, remember your preferences, and improve your experience. Cookies are small text files stored on your device when you visit zbazi. We use the following categories of cookies:

• Strictly necessary cookies: required for the platform to function correctly, including session management, login state, and security tokens. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: used to remember your preferences such as language settings, game preferences and responsible gaming configurations so you do not need to re-enter them on each visit.
• Analytics cookies: used to collect anonymised data about how players navigate and interact with zbazi, helping us identify areas for improvement. Analytics data is aggregated and does not identify individual players.
• Security cookies: used to detect fraudulent activity, bot traffic and unauthorised access attempts, helping zbazi protect the integrity of the platform and the safety of player accounts.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain features on zbazi. For further information about the cookies we use, please contact [email protected].

Data Security

zbazi implements technical and organisational security measures designed to protect your personal data against accidental loss, unauthorised access, alteration or disclosure. These measures include SSL/TLS encryption for all data in transit between your device and the zbazi servers, encrypted storage of sensitive data at rest, access controls that restrict internal access to personal data on a need-to-know basis, regular security monitoring and penetration testing of our platform infrastructure, and staff training on data protection and information security practices.

Despite these measures, no method of internet transmission or electronic storage is completely secure. zbazi cannot guarantee absolute security of your personal data and is not liable for losses arising from security breaches that are beyond our reasonable control, provided we have implemented the security measures described in this policy. If you become aware of any suspected security breach affecting your zbazi account, please notify us immediately at [email protected].

Data Retention

zbazi retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: account and identity data is retained for the duration of your active account plus a minimum of five years after account closure to meet anti-money laundering and audit requirements; financial transaction records are retained for a minimum of five years from the date of each transaction; gaming activity and responsible gaming records are retained for a minimum of three years; and customer support communications are retained for a minimum of two years from the date of the last interaction.

When the applicable retention period has expired and zbazi is no longer under any legal obligation to retain your data, zbazi will securely delete or anonymise your personal data so that it can no longer be used to identify you. If you wish to request early deletion of your data, please contact [email protected] — note that we may not be able to fulfil deletion requests where retention is required by law.

Your Privacy Rights

Subject to applicable law, you have the following rights in relation to the personal data zbazi holds about you. To exercise any of these rights, please contact zbazi support at [email protected]. We will respond to all verified requests within 30 days.

• Right of access: you may request a copy of the personal data zbazi holds about you, including the categories of data, the purposes for which it is processed, and any third parties with whom it has been shared.
• Right to rectification: you may request that zbazi correct any inaccurate or incomplete personal data we hold about you without undue delay.
• Right to erasure: you may request that zbazi delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restriction: you may request that zbazi restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or object to its processing.
• Right to data portability: where processing is based on your consent or on a contract, you may request that zbazi provide your personal data in a structured, commonly used and machine-readable format so that you can transfer it to another service provider.
• Right to withdraw consent: where zbazi processes your data on the basis of your consent (for example for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

zbazi will not charge a fee for processing a rights request unless the request is manifestly unfounded, repetitive or excessive. In such cases, zbazi may charge a reasonable administrative fee or refuse to comply with the request, and will explain the reason for doing so in writing.

Children's Privacy

zbazi is strictly an adult platform. We do not knowingly collect, process or retain personal data from any person under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will immediately delete that data from our records and close the associated account. If you are a parent or guardian and believe that your child under the age of 21 has registered with zbazi or provided personal data to zbazi, please contact us immediately at [email protected] so that we can take appropriate action.

Third-Party Links and Services

The zbazi platform may contain references to third-party payment services (such as bKash, Nagad and Rocket) and game providers (such as Pragmatic Play and Evolution Gaming) whose own privacy policies govern the handling of any data you provide directly to them. zbazi is not responsible for the privacy practices of any third party and encourages you to review the privacy policy of any third-party service you use in connection with zbazi. zbazi does not control and is not responsible for the content or privacy practices of any third-party websites or services.

Changes to This Privacy Policy

zbazi may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the services we offer. Where changes are material, zbazi will notify registered players by posting a prominent notice on the zbazi website or by sending a notification to the email address associated with your account, at least seven days before the revised policy takes effect. Non-material clarifications may be made without advance notice.

Your continued use of zbazi after a revised Privacy Policy takes effect constitutes your acceptance of the updated policy. The effective date at the top of this page indicates when the current version was last updated. We encourage you to review this page periodically to stay informed about how zbazi protects your data.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way zbazi handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, including Bangladesh public holidays such as Eid, Victory Day and Independence Day. Please contact us in English for the fastest response.